HAVE SOME QUESTIONS?
CLICK ON SOME OF THE MOST FREQUENTLY ASKED QUESTIONS BELOW TO SEE IF WE HAVE YOUR ANSWER.
Should I try Benols Beauty skincare or eyeliner products if I have sensitive skin?
If you know that you have very sensitive skin, then we recommend you consult a doctor before you try these products. Simply take the list of our product ingredients to your physician, and make sure you’re not allergic to any of them.
Then if you decide to give our products a go, always allergy test first! Apply a little of the product to your wrist or behind your knee, before putting any on your face to make sure your skin loves this new product. Like all skincare products, if you experience any allergic reaction stop use immediately and consult your doctor.
To view product ingredients, visit our store. Scroll to your desired product, and click the “view details” button under that product. Once you reach that product’s page, scroll down to the ingredients section to see the full list of ingredients.
Note: For some products, the ingredient list may also be located directly on the product’s page.
How can I contact Benols Beauty?
You can simply email us at email@example.com where our customer service team will be happy to help you with whatever you need!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
How do I update my shipping address?
If you need to change your address or anything else on the order, please email us immediately at firstname.lastname@example.org. We will do our best to accommodate your changes depending on the status of the shipment.
How soon can I expect to get my order?
You will receive an e-mail with your tracking information once the item has shipped. This will be sent to the email address associated with your order. You can always track your order on our order tracking page.
We typically process within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
After that, it will take 4-10 business days for delivery within Canada and in the United States for standard shipping, and 15-30 business days for international orders (depending on location). 2 days fast shipping is also available at checkout.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. For a list of final sale items, please see our Returns Policy.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Do you ship internationally?
Yes, we do! Standard shipping takes 15-30 days to arrive outside the USA and Canada.
For faster service, we also offer 2-5 Day International shipping at checkout.
International customers must pay applicable sales tax, duty, and Customs charges. Your local government determines duty and customs charges, which vary by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Please contact your local government for specific details.